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Frequently Asked Questions Find answers to common queries

FAQs

Simply select your boarding location, destination and bus type (Super Luxury) you intend to travel. Afterward, check availability, select a preferred bus and mark your preferred seat.
Via the web portal (www.busticket.gov.lk), Via kiosks, Via the call center.
Yes. The seat diagram in the Web is the actual seating arrangement in the bus, and you will be allocated the seat you selected.
No. You can book highway buses departing from Makumbura, Galle, and Matara.
A eTicket will be sent via SMS to your mobile phone. You can show the sms to the conductor and on board the bus.
Yes you can. Simply forward the eTicket or take a print out and hand it over. However, it is your responsibility to ensure that the ticket will not be duplicated. In case two passengers claim the same ticket, we will allocate the seat to the person whose NIC/DL/Passport number is in the ticket.
You can board the bus from the boarding and dropping locations listed under bus schedule.
Although we strive to give accurate timings as much as possible, we advise you to be at the boarding location 30 minutes before arrival time.
Unfortunately, no. Reservations close one hour prior to departure, hence seats should be booked before that.
Bookings via the web portal close 30 minutes before the journey starts. Bookings through the call center and kiosks close 15 minutes before the journey starts.
No, partial journey bookings are not allowed for highway buses. Passengers are required to book and pay for the full journey.
No, boarding and dropping points are fixed according to the bus schedule.
During the pilot phase, cancellations are not allowed. However, rescheduling can be done by contacting the call center(0112 001 266).
You can change the travel date by calling our hotline 0112 001 266, twelve hours before the booking closing time of the bus.
In case of a breakdown and the reserved bus does not show up at the starting point, a replacement bus will be provided, and you will be notified via SMS the details of the new bus. In exceptional cases if a replacement bus is not found, we will be refunding your full bus fare.
A Convenience fee is the fee charged from you over the normal bus fare for using an online booking website, kiosk and call centre. The service we provide include convenience of booking, the ability to select a seat of your choice, ticket cancellation and call center assistance.
Yes. At the time of entering credit card details you will be redirected to the BOC payment gateway operated by Bank of Ceylon.
Yes, you can book tickets by calling 0112 001 266 or by using kiosks located at Makumbura, Matara, and Galle bus terminals. The hotline operates 24x7 in Sinhala, Tamil, and English.
No, you cannot reserve an entire bus. You can only book up to 3 seats per NIC or mobile number.
Yes. Reserved seats are allocated as follows: Seats 1 and 2: Clergy, Seats 3 and 4: Disabled persons, Seats 5 and 6: Pregnant mothers.
If pregnant mothers, clergy, or disabled passengers need to travel, they must call the call center at least 30 minutes before the journey starts to reserve these seats.
If the reserved seats are not booked by eligible passengers 15-30 minutes before the journey starts, normal passengers can book them through kiosks or the call center.